At RL Deppmann, we understand the importance of supporting our customers after the product is installed. Providing the information you need in an easy-to-access location will save you time and money. This month’s “Service Tip of the Month” is more of a guide to help you find that information quickly. Our ultimate goal is to help you make better decisions by providing this information in an easy-to-use format.
www.deppmann.com – All the information you need in one easy location
- Product Manufacturer Links where you can access installation and service manuals directly from the manufacturer’s website.
- Design tools that can help you troubleshoot. One example is the “electronic system syzer” by Bell & Gossett (B&G). We use this one daily to help troubleshoot and better understand system operation.
- Technical manuals providing insight on heating, chilled water & plumbing systems. B&G wrote the book on the hydronic systems you work on. Every technical manual is only a click away.
- Educational links for current classes we offer as well as a host of online training courses. Don’t see what you’re looking for? Let us create a training course that meets your needs. We offer classroom as well as hands-on training for the products and systems you work on.
Check out our weekly and monthly blogs:
Each week, our in-house experts provide insight into the systems and products you work on every day. Check out these great articles full of useful information. Sign up and we’ll send them automatically. These include:
- Service Tip of the Month
- Monday Morning Minutes
- Unique Case Studies of some great installations
- Our Announcement page includes new products, service tips as well as other industry trends.
Check us out on LinkedIn or visit our YouTube channel. The Deppmann YouTube channel includes great instructional videos on repairing and maintaining the equipment we sell. Don’t see what you need? Let us know and we’ll make sure to add it. Check us out at Deppmann YouTube Channel!
Still have a question and need a live person?
We offer many ways to reach us:
- Email: customerservice@deppmann.com for a quick response to your parts needs
- Sales: sales@deppmann.com for more complex requirements or to request a sales person
- Phone: Call us at 1-800-589-6120. Press 2 for a direct link to our customer service department or 0 for a live operator.
The Core Values That Define R.L. Deppmann Culture:
- Knowledge: We are avid learners who take every opportunity to teach
- Empowerment: We are entrusted to take personal ownership and make sound decisions
- Responsiveness: We exceed expectations in how we interact with customers, suppliers, and fellow employees
