Order Management
Use these guides to review purchase history, check order status, track shipments, reorder previous purchases, cancel purchases, and start returns.
Recommended path for managing orders
Follow these steps when you need to review, track, reorder, or return items from previous purchases.
Open purchase history
Start in My Account to view sales orders and previously purchased items.
Review order details
Check status, tracking information, sales order PDFs, invoices, and available order actions.
Take action
Reorder items, cancel eligible purchases, or start a return when needed.
Guides in this topic
Choose a guide below for step-by-step instructions.
How to view purchase history
Find your purchase history and review previous orders in the customer portal.
Open GuideUnderstanding order status options
Learn what different order statuses mean and how to interpret them.
Open GuideHow to track an order
Locate order tracking information and shipment details when available.
Open GuideReorder all or some items from a sales order
Use purchase history to reorder an entire sales order or selected line items.
Open GuideDownload or email a sales order PDF
Download or email a copy of a sales order PDF for your records.
Open GuideCancel a purchase
Review when a purchase may be canceled and how to start the cancellation process.
Open GuideStart a return from purchase history
Begin a return request from purchase history when you have the related sales order.
Open GuideCreate a return without a sales order number
Use the return form when you do not have the sales order number available.
Open GuideDownload or email an RMA form
Access the RMA form for approved or submitted return requests.
Open GuideSupporting information
Helpful reminders for this topic.
Order status helps set expectations
Use order status and tracking details to understand where your order is in the process.
Reordering saves time
Purchase history helps you quickly reorder items you have purchased before.
Support is still available
If you need help with order status, returns, or tracking, contact Deppmann customer service.
Common questions
Answers to questions customers often have in this topic.
Can I reorder from a previous order?
Yes. You can reorder all or some items from eligible previous sales orders.
Can I start a return from purchase history?
Yes. Purchase history can be used to start a return when the related order is available.
What if I need help with a late or missing order?
Contact Deppmann customer service for support with order status or shipment questions.
Still need help managing an order?
If these guides do not answer your question, our team is ready to help with order status, shipment tracking, reorders, cancellations, and returns.