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Contact Deppmann Support

Use these guides to contact Deppmann through live chat, phone, email, support cases, or your sales representative when the portal does not answer your question.

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Recommended path for getting help

Follow these steps when you need assistance beyond what the portal provides.

1

Choose the best support method

Use live chat for quick questions, phone or email for direct support, or a support case for issues that need tracking.

2

Provide helpful details

Include order numbers, quote numbers, part numbers, screenshots, or invoice numbers when relevant.

3

Track follow-up when needed

Use support cases to review status updates and continue the conversation.

Guides in this topic

Choose a guide below for step-by-step instructions.

Live Chat Beginner

Live chat

Get real-time help while using the portal.

Estimated time: 2 minutes
Open Guide
Phone Beginner

Call customer service

Here is how to call Deppmann customer service for direct assistance.

Estimated time: 2 minutes
Open Guide
Email Beginner

Email support

Send questions or requests to the Deppmann support team by email.

Estimated time: 2 minutes
Open Guide
Cases Beginner

Start a new support case

Create a support case to document and track a request through the portal.

Estimated time: 3 minutes
Open Guide
Cases Intermediate

Interact with an existing support case

Review updates, respond to case activity, and continue an existing support conversation.

Estimated time: 3 minutes
Open Guide
Sales Rep Beginner

Contact your sales rep

Find your Deppmann sales representative and reach out for account or project-specific support.

Estimated time: 2 minutes
Open Guide
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Supporting information

Helpful reminders for this topic.

The portal is not a replacement

The portal gives you more self-service options, but Deppmann support remains available.

Details help us help you faster

Include relevant quote, order, invoice, item, or account information when contacting support.

Use support cases for tracking

Cases are useful when you want to document a request and monitor progress.

Common questions

Answers to questions customers often have in this topic.

When should I use live chat?

Use live chat for quick questions while you are working in the portal.

When should I start a support case?

Start a case when your request may need follow-up, documentation, or tracking.

Can I still contact my sales rep?

Yes. Your sales representative remains available for account, product, project, and relationship support.

Need help now?

If these guides do not answer your question, contact Deppmann customer service or your sales representative for support.

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