Create a Return Without a Sales Order Number
Use the Create a Return form when you need to request a return but do not have the original sales order number available.
The more information you provide, the easier it is for Deppmann to locate the original transaction and review the return request. Do not ship material back until the return is approved.
Before You Begin
Gather as much information as you can about the product and purchase before opening the return form. You don't need every item from below, but one or two item details will help Deppmann to identify your purchase. Such as:
- Sales order number
- Purchase order number
- Model and/or part number
- Item name
- Date of purchase
- Reason for return and explaination of the problem.
- Supporting images
Steps
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Open My Account
Go to Create a Return in My Account.
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Select Create a Return
Choose an order identifier to start your return without selecting a prior sales order. Order identifier options are: Sales Order, Purchase Order Number, Model Number, Part Number, or Item Name.
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Enter date information
Provide the date of purchase and date code (if applicable).
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Select the reason for return and provide an explaination of the problem
Describe why the product is being returned and its current condition. Provide supporting images, if available.
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Review the form
Confirm the information is complete and accurate.
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Submit the return request
Submit the form for Deppmann review and keep any confirmation information.
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Monitor Return History
Review the request status and wait for Deppmann's approval and return instructions. You will receive a response via email as well as through the portal.
Tips
An exact part number is one of the most useful details when the sales order is unknown.
An invoice, PO, project name, or approximate date can help locate the transaction.
If you are unsure about the product identification, contact Deppmann before submitting.
Do not ship the material until the return is approved.
Common Questions
Can I submit a return without a sales order number?
Yes. Use the Create a Return form.
What information should I provide?
Include product details, quantity, reason, and any invoice, PO, project, or purchase-date information you have.
What if I do not know the part number?
Provide the manufacturer, description, photos or other identifying information when available, and contact Deppmann for help.
Does submitting the form authorize the return?
No. Wait for Deppmann review and approval.
Where do I track the request?
Open Return History in My Account.