How to Track an Order
Use Purchase History to open a sales order and review available shipment tracking information, carrier details, and order status.
The portal can show available tracking information, but Deppmann customer service remains available when shipment timing is critical or tracking does not answer your question.
Before You Begin
Log into the portal and have the sales order number, purchase order number, or approximate order date available.
- Confirm you are signed into the correct account.
- Locate the related sales order in Purchase History.
- Remember that tracking may not appear until a shipment has been processed.
- An order may contain more than one shipment or tracking number.
Steps
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Open Purchase History
Go to My Account and open Purchase History.
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Find the order
Locate the correct sales order using the order list, filters, or reference information.
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Open the order details
Select the sales order to view line items and shipment information.
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Locate tracking information
Review the available tracking number, carrier, shipment status, or tracking link.
- Some orders may show multiple tracking numbers.
- Tracking may be associated with only part of the order.
- A tracking number may appear after the warehouse has processed the shipment.
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Open the carrier tracking page
Select the tracking number or link when available to view the carrier's current shipment details.
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Review remaining order items
Return to the sales order to see whether other line items are still open or waiting to ship.
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Contact Deppmann when more information is needed
Use Contact Deppmann when tracking is unavailable, delayed, or does not explain the current status.
Tips
One sales order may ship in multiple packages or at different times.
Carrier tracking may not show movement immediately after a label is created.
It makes customer-service follow-up faster.
For project-critical timing, contact Deppmann rather than relying only on carrier tracking.
Common Questions
Why do I not see a tracking number?
The order may not have shipped yet, or tracking may not be available until processing is complete.
Can an order have multiple tracking numbers?
Yes. Different items or packages may ship separately.
Where do I find tracking?
Open the sales order from Purchase History and review the shipment or tracking details.
Does tracking show every item on the order?
Not always. Review the order line items to see whether all items have shipped.
What if the carrier shows a delay?
Contact Deppmann customer service if you need help understanding the impact on your order.