Cancel a Purchase
Use Purchase History to review an order and submit a cancellation request when the option is available.
Cancellation may depend on the order's current status and whether material has already been processed, shipped, ordered from a manufacturer, or otherwise committed. Contact Deppmann as soon as possible when cancellation is time-sensitive.
Before You Begin
Log into the portal and locate the sales order you want to cancel.
- Confirm that you selected the correct sales order.
- Review the items and quantities involved.
- Check the current order status.
- Contact Deppmann immediately if the order is urgent or has already progressed significantly.
Steps
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Open Purchase History
Go to My Account and open Purchase History.
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Find and open the sales order
Locate the order you want to cancel and click to open the sales order and review its details.
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Check the order status
If the order is still eligible for cancellation, there will be a red Cancel Order button on the right sidebar.
- Orders already shipped may not be cancelable.
- Special-order or manufacturer-committed material may have restrictions.
- Partially processed orders may require assistance from Deppmann.
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Select Cancel Purchase when available
Choose the cancellation action and follow the prompts.
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Review the cancellation request
Confirm the order and any required reason or notes before submitting.
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Submit the request
Submit the cancellation request and retain any confirmation information.
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Watch for status updates
Review Purchase History and any email or support communication for confirmation.
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Contact Deppmann if no cancellation option appears
Use Contact Deppmann as soon as possible.
Tips
Cancellation becomes more difficult as the order moves through processing.
Wait for confirmation before treating the cancellation as complete.
Some products may have different cancellation terms.
Direct contact may be the fastest path when timing matters.
Common Questions
Can every order be canceled?
No. Eligibility depends on order status and product circumstances.
What if Cancel Purchase is not shown?
Contact Deppmann customer service as soon as possible.
Does submitting the request guarantee cancellation?
No. Wait for confirmation from Deppmann.
What if part of the order has already shipped?
Contact Deppmann to review the remaining options.
Can I cancel only one item?
Availability of partial cancellation depends on the order and its current status.