How to See the Status of an Order
Use Purchase History to find an order, review its current status, see available tracking information, and access related order actions and documents.
The portal provides convenient order visibility, but it does not replace your Deppmann customer service or sales team. Contact us whenever you need clarification about an order status, shipment, expected timing, or next step.
Before You Begin
Log into your Deppmann customer portal account. Have the sales order number, purchase order number, project name, or approximate order date available when possible.
- Confirm that you are signed into the account associated with the order.
- Gather the sales order number, purchase order number, or approximate order date.
- Remember that some orders may contain multiple items with different statuses or shipment dates.
- Contact Deppmann if you cannot locate the order or need more detail than the portal provides.
Steps
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Open Purchase History
Log into the portal and open Purchase History from the My Account section.
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Find the order
Use the available filtering tools to locate the order you want to review.
- Use your purchase order number or approximate order date if needed.
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Open the order details
Select the sales order to view its full details, line items, current status, and available actions.
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Review the order status
Locate the status displayed for the order or individual line items.
- Review whether the order is open, processing, partially fulfilled, fulfilled, canceled, or otherwise updated.
- Contact Deppmann if the status is unclear or does not match your expectations.
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Review tracking information
If shipment tracking is available, open or select the tracking information to review carrier and shipment details.
- Some orders may ship in multiple packages.
- Tracking may appear only after the shipment has been processed.
- Review each shipment when the order has multiple tracking numbers.
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Use the available quick actions
Depending on the order and its status, available actions may include downloading or emailing the sales order PDF, reordering items, viewing an invoice, canceling an eligible purchase, or starting a return.
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Contact Deppmann for additional status information
If the portal does not provide enough detail, contact Deppmann customer service or your sales representative for help.
Tips
The sales order number is usually the fastest way to locate a specific order.
Large or mixed orders may be fulfilled in more than one shipment and may have multiple tracking numbers.
Use the portal for visibility, but confirm project-critical or urgent timing directly with our team.
Common Questions
Where do I find previous orders?
Open Purchase History from the My Account section.
Where do I find shipment tracking?
Tracking information appears in the order details when it is available.
Why do I not see tracking yet?
Tracking may not appear until the shipment has been processed by the warehouse or carrier.
Can I download a copy of the sales order?
Yes. Use the available sales order PDF action to download or email a copy.
What if the order status is unclear?
Contact Deppmann customer service or your sales representative for clarification.