Start a Return from Purchase History
Use Purchase History to locate the original sales order and begin a return request for one or more purchased items.
Submitting a return request starts the review process; it does not automatically authorize the return. Wait for Deppmann approval and return instructions before sending material back.
Before You Begin
Log into the portal and locate the sales order associated with the item you want to return.
- Confirm the exact item and quantity being returned.
- Have the reason for the return ready.
- Review the item's condition and packaging.
- Do not ship material back until return instructions are provided.
Steps
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Open Purchase History
Go to My Account and open Purchase History.
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Find the original sales order
Locate the purchase containing the item you want to return.
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Open the sales order
Review the order details and confirm the correct item.
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Select Start a Return
Choose the available return action from the order.
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Select the item and quantity
Choose the item or items being returned and enter the return quantity.
- Do not exceed the purchased quantity.
- Confirm the exact part number.
- Review multiple line items carefully.
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Enter the reason for return
Provide the requested reason and any relevant details about condition, packaging, damage, or other circumstances.
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Review and submit the request
Confirm the information and submit the return for Deppmann review.
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Monitor Return History
Open Return History in My Account to review the request status and available RMA documents.
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Wait for return authorization
Do not return the material until Deppmann provides approval and instructions.
Tips
This helps connect the return to the correct transaction.
Complete information helps Deppmann review the request faster.
Preserve original packaging when possible until return instructions are provided.
Check status there before contacting support.
Common Questions
Does submitting the request approve the return?
No. Deppmann must review the request first.
Can I return only part of an order?
Yes, when the portal allows you to select individual line items and quantities.
Where do I see return status?
Open My Account and select Return History.
When can I ship the material back?
Only after Deppmann provides authorization and return instructions.
What if I cannot find the original sales order?
Use the Create a Return option without a sales order number.