How to Use Live Chat
Use Live Chat in the Deppmann customer portal to ask quick questions and get real-time help while you are working in the site.
Live Chat is one convenient way to reach us, but you can still call, email, submit a support case, or contact your sales representative whenever another support method is a better fit.
Before You Begin
Log into the portal and gather any order number, quote number, invoice number, part number, or other reference information related to your question.
- Use Live Chat for quick questions while you are actively using the portal.
- Have relevant reference numbers ready so the Deppmann team can help faster.
- Do not send passwords, full payment-card numbers, or other sensitive information in chat.
- Use phone support when the issue is urgent or complex.
Steps
Open the customer portal
Go to the Deppmann customer portal and sign in when needed.
Find the Live Chat option
Locate the Live Chat button on the bottom right of the portal page.
Start the chat
Select the Live Chat and enter any information requested to begin the conversation.
Explain what you need
Describe your question clearly and include useful reference information.
- Order or sales order number.
- Quote number.
- Invoice number.
- Part number or product description.
- Project or job name when relevant.
Continue the conversation
Respond to questions from the Deppmann team and provide any additional information needed.
Use another support method if needed
If the issue requires follow-up, documentation, or more detailed support, move to email, phone, or a support case when appropriate.
Tips
Order, quote, invoice, and part numbers help us respond faster.
A clear description of the issue makes chat more efficient.
It is especially useful when you need help finding or using a portal feature.
Phone, email, cases, and your sales rep remain available.
Common Questions
Where do I find Live Chat?
Look for the Live Chat button in the bottom right corner of the customer portal.
Do I need to be logged in?
Yes.
What should I include in my message?
Include the relevant order, quote, invoice, part number, or project information.
Should I use chat for an urgent issue?
If timing is critical, calling customer service may be a better option.
Can I still contact my sales rep?
Yes. Live Chat is an additional support option, not a replacement for your sales representative.