How to Call Customer Service
Call Deppmann Customer Service when you need direct help with orders, portal questions, returns, invoices, product availability, or other transactional needs.
The portal provides many self-service tools, but calling customer service is always an option when you prefer to speak with someone or need help right away.
Before You Begin
Gather the information related to your question before calling so our team can assist you efficiently.
- Have the customer or company name ready.
- Have any order, quote, invoice, RMA, or part number available.
- Know the project or job name when relevant.
- Be ready to explain what outcome or information you need.
Steps
Locate the customer service phone number
Open the Contact Us page to find the current customer service phone information.
Call Customer Service
Use the listed phone number to reach the Deppmann customer service team.
Identify your account
Provide your company name, location, and your name so the team can identify the correct account.
Provide the relevant reference information
Share the order, quote, invoice, RMA, part number, or other reference information related to your request.
Explain what you need
Describe the question or desired outcome clearly.
Follow any next steps
If additional research or follow-up is needed, note the expected next step and who will follow up.
Tips
This helps the team find the correct transaction quickly.
Calling is often the best choice when you need immediate clarification.
Tell us whether you need status, pricing, availability, a document, a return, or another action.
Having the portal open can make it easier to follow along with instructions.
Common Questions
When should I call Customer Service?
Call for order questions, portal help, returns, invoices, availability, or when you prefer direct assistance.
Where do I find the phone number?
Use the Contact Us page for current contact information.
Should I call my sales rep instead?
Use your sales rep for product selection, applications, projects, and sales support; use Customer Service for many transactional needs.
Can I still submit a support case?
Yes. A support case is useful when the request needs tracking or ongoing follow-up.