How to Email Support
Use email when you want to send a detailed question, attach supporting information, or create a written record of your request to Deppmann.
Email is one of several ways to reach us. Live Chat, phone, support cases, and your sales representative are also available.
Before You Begin
Gather the information and any documents that will help the Deppmann team understand your request.
- Use a clear subject line.
- Include the customer or company name and your contact information.
- Include relevant order, quote, invoice, RMA, project, or part numbers.
- Attach only the documents or screenshots needed to explain the request.
- Do not email passwords or sensitive payment information.
Steps
Open the Contact Us page
Go to the Contact Us page to find the appropriate email support option.
Start a new email
Use the listed support email address or available email link.
Write a clear subject line
Use a subject that identifies the issue, such as Order Status - SO12345 or Portal Login Help.
Include account and reference information
Provide the information needed to identify the request.
- Company name and location.
- Your name and contact information.
- Order, quote, invoice, RMA, or part number.
- Project or job name when relevant.
Explain the request
Describe what happened, what you have already tried, and what you need from Deppmann.
Attach supporting information
Include screenshots, PDFs, photos, or documents when they materially help explain the request.
Send the email and watch for a reply
Monitor your inbox and respond if the Deppmann team asks for additional information.
Tips
It makes the request easier to identify and route.
Order, quote, or invoice numbers can speed up response.
A screenshot can help explain exactly what you are seeing.
Email is best when the request can wait for a response.
Common Questions
What should I include in the email?
Include your company, contact information, relevant reference numbers, and a clear description of what you need.
Can I attach screenshots?
Yes. Screenshots can be especially useful for portal questions.
Should I send sensitive payment information?
No. Do not email passwords, full card numbers, or other sensitive credentials.
What if the issue is urgent?
Call Customer Service or use another immediate support option.
Can I email my sales rep instead?
Yes, especially for project, application, product-selection, or sales-related support.