Help Center / My Account / Find Your Sales Rep Contact Information
Step-by-step guide

Find Your Sales Rep Contact Information

Use the My Sales Rep area in My Account to quickly find the contact information for the Deppmann sales representative associated with your account.

Estimated time: 2 minutesTopic: My AccountBest for: Portal users
Remember: Our team is still here to help

Your Deppmann sales representative remains an important resource for product selection, applications, projects, and account support. The portal is designed to make it easier to reach the right person, not replace that relationship.

Before You Begin

Log into the portal using the customer account for which you want to find sales-rep information.

  • Confirm that you are signed into the correct account.
  • Remember that different locations or account relationships may have different representatives.
  • Use Customer Service when your question is transactional or when the listed sales rep is unavailable.

Steps

  1. Open My Account

    Select My Account from the portal navigation.

  2. Select My Sales Rep

    Open the My Sales Rep section.

  3. Review the contact information

    Review the displayed sales representative's name and available contact information.

    • Use the listed email address for non-urgent communication.
    • Use the listed phone information when available.
    • Save the contact information to your address book if helpful.
  4. Contact your sales representative

    Reach out when you need help with product selection, applications, project planning, system questions, or other sales support.

  5. Use Customer Service when appropriate

    For order status, returns, invoices, portal issues, or general support, you can also contact Deppmann customer service.

Tips

Check the account first

Make sure you are signed into the customer account you want help with.

Use your sales rep for application support

Sales representatives are a resource for selection, sizing, systems, projects, and solutions.

Use Customer Service for transactions

Customer service can help with orders, portal questions, returns, and other transactional needs.

Keep the contact handy

Save the sales rep information in your phone or email contacts.

Common Questions

Where is My Sales Rep?

Open My Account and select My Sales Rep.

Why might another employee see a different sales rep?

Sales assignments may vary by account, location, territory, or responsibility.

What should I contact my sales rep about?

Product selection, applications, projects, system questions, and sales support.

What if my listed sales rep information looks wrong?

Contact Deppmann customer service so the account can be reviewed.

Can I still call Customer Service?

Yes. The portal and sales-rep information are additional resources, not replacements for customer service.