Deppmann Customer Portal Homepage Walkthrough
Use this guide to understand the main areas of the Deppmann customer portal homepage, including navigation, search, quick-jump tools, account access, live chat, and support options.
The homepage is designed to help you reach common tools quickly, but it does not replace your Deppmann customer service or sales team. Contact us whenever the portal does not answer your question or serve your need.
Before You Begin
Log into your Deppmann customer portal account before beginning so you can see account-specific pricing, availability, quotes, purchases, billing information, and support tools.
- Confirm that you are signed into the correct customer account.
- Use a desktop or larger screen for the easiest first-time walkthrough.
- Remember that available tools may depend on your account permissions.
- Do not share account credentials with other employees.
- Contact Deppmann if a tool you expect to use is not available.
Steps
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Review the main navigation
Use the primary navigation menus to move between product categories, brands, account tools, and support resources.
- Products and Brands menus help you browse the catalog.
- My Account contains purchases, quotes, returns, billing, settings, sales-rep information, and support cases.
- Use Contact Us when you need direct assistance.
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Use the search bar
Enter a part number, model number, manufacturer, keyword, or product description to find products.
- Use exact part numbers when possible.
- Review manufacturer and item information carefully.
- Try a broader keyword when an exact search does not return results.
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Use the quick-jump tools
Select available homepage shortcuts to reach common portal functions more quickly.
- Create a Quote.
- Price & Availability.
- Shopping Cart or Checkout.
- Purchase History or Order Status.
- Invoices, Payments, Returns, or Support.
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Review account-specific information
After logging in, the portal may display account-specific pricing, product availability, recent activity, quotes, purchases, or other tools based on your permissions.
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Open Products & Brands menus
Browse by product category or manufacturer when you do not have an exact part number.
- Use categories to narrow the product type.
- Use brands to find products from a specific manufacturer.
- Open product pages for details, documents, pricing, and availability.
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Open My Account
Use My Account as the central location for account records and settings.
- Purchases and purchase history.
- Quotes and quote history.
- Returns and return history.
- Favorites lists.
- Invoices, payments, transaction history, and statements.
- Profile information, addresses, credit cards, and password settings.
- Sales-rep information and support cases.
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Use Live Chat
Open Live Chat when available for real-time assistance while you are working in the portal.
- Include the item, quote, order, invoice, or account information related to your question.
- Use Contact Us or a support case when the request requires follow-up.
- Contact your sales representative for application or project-specific support.
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Review the shopping cart
Open the cart to review items, quantities, saved-for-later products, recently viewed items, and the checkout process.
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Return to the homepage
Use the Deppmann logo, Home link, or browser navigation to return to the homepage and access another tool.
Tips
The homepage shortcuts are the fastest way to reach many common portal functions.
Quotes, purchases, returns, invoices, payments, settings, and support cases are organized under My Account.
Exact part numbers usually provide the fastest and most accurate product results.
Live Chat can help when you have a question while actively using the portal.
Common Questions
Why do I see different tools than another employee?
Portal tools may vary based on account permissions and user responsibilities.
Where do I find previous orders?
Open My Account and select Purchases or Purchase History.
Where do I find quotes?
Open My Account and select Quotes or Quote History.
Where can I check price and inventory?
Use the Price & Availability tool or open a product page.
Where do I find invoices and payments?
Open My Account, select Billing, and choose Invoices or the appropriate payment tool.
What if I cannot find the tool I need?
Use Live Chat or contact Deppmann customer service.