Request or Revoke Employee Account Access
Use this guide to request portal access for a new employee, update access when an employee's responsibilities change, or revoke access when an employee no longer needs the portal.
Portal access should be managed carefully to protect your company's pricing, order, invoice, payment, and account information. Deppmann customer service remains available to help review and process access changes.
Before You Begin
Gather the employee's full name, business email address, job role, company location, and the type of portal access needed. For revocations, confirm the employee and account before submitting the request.
- Only request access for employees who are authorized to use your company's Deppmann account.
- Use each employee's individual business email address.
- Do not share existing employee usernames or passwords.
- Request revocation promptly when an employee leaves the company or no longer requires access.
- Identify any special access needs, such as billing, payment, returns, or account-administration tools.
Steps
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Determine the access change needed
Confirm whether you are requesting a new account, changing an existing user's access, or revoking access.
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Gather the employee information
Collect the information Deppmann will need to identify the employee and customer account.
- Employee full name.
- Individual business email address.
- Company name and location.
- Job title or role.
- Phone number when applicable.
- Requested portal responsibilities or access level.
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Open the Contact Deppmann page
Go to the portal Contact Us page and select your desired contact method.
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Contact Deppmann and provide the requested details
Provide the employee information and explain what access should be granted, changed, or removed.
- Clearly identify the request as new access, access change, or access revocation.
- Include the affected customer account or company location.
- For new users, describe the tools or information the employee needs.
- For access changes, explain the employee's new responsibilities.
- For revocations, provide the employee's name and email address and the effective date.
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Submit the request
Review the information for accuracy and submit the request to Deppmann.
- Confirm the spelling of the employee's email address.
- Keep any confirmation or support-case number for your records.
- Respond if Deppmann requests additional verification.
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Watch for the account invitation or confirmation
For new accounts, the employee should watch for login instructions. For revoked or changed access, the requester should watch for confirmation from Deppmann.
- Check spam, junk, and email quarantine folders.
- Complete initial login instructions promptly.
- Contact Deppmann if the invitation or confirmation does not arrive.
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Review access periodically
Periodically confirm that active portal users still need access and that permissions match their responsibilities.
Tips
Individual accounts improve security and make password recovery and account activity easier to manage.
Submit access-removal requests as soon as an employee leaves the company or changes roles.
Explain whether the employee needs ordering, billing, payment, returns, support-case, or administrative access.
Keeping a simple list of authorized portal users can make periodic access reviews easier.
Common Questions
Can employees share one portal login?
No. Each employee should have an individual account.
Who should request a new employee account?
An authorized contact or account administrator from the customer's organization should submit the request.
What information is needed for a new account?
Provide the employee's name, business email, company, location, role, and required access.
How quickly should access be revoked?
Submit the request as soon as the employee no longer needs access.
Can an employee's access be changed without creating a new account?
Often, yes. Submit an access-change request describing the employee's new responsibilities.
What if the invitation email does not arrive?
Check spam and quarantine folders, then contact Deppmann customer service.