How to Start a Return Request
Use the customer portal to start a return from Purchase History or Invoice History, or complete the return form when you do not have the sales order number available.
Submitting a return request through the portal begins the review process; it does not automatically authorize the return. Deppmann will review the request and provide next steps, timing, and return documentation when applicable.
Before You Begin
Log into your Deppmann customer portal account. Gather the related sales order or invoice, the items and quantities being returned, and the reason for the return.
- Gather the sales order number or invoice number when available.
- Identify the exact item, quantity, and reason for the return.
- Do not ship or deliver the material back until Deppmann provides return instructions or authorization.
- Contact Deppmann if the return is urgent, involves damaged material, or requires special handling.
Steps
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Choose how to start the return
You can begin a return from Purchase History, from Invoice History, or by using the Create a Return form when you do not have the sales order number.
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Start from Purchase History when the order is available
Open My Account, select Purchase History, find the related sales order, and choose the available return action.
- Confirm that you selected the correct sales order.
- Select only the item or items being returned.
- Review the purchased quantity before entering the return quantity.
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Start from Invoice History when appropriate
Open the Billing or Invoices area, locate the related invoice, and select the available return request action.
- Confirm that the invoice matches the material being returned.
- Review the item and quantity shown on the invoice.
- Use the invoice number as a reference when communicating with Deppmann.
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Use Create a Return when you do not have the sales order number
Open the Create a Return form and complete the requested information manually.
- Provide as much purchase information as possible.
- Enter the manufacturer, part number, description, and quantity.
- Include any invoice, project, customer, or approximate purchase-date information that may help Deppmann locate the transaction.
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Enter the return details
Complete the return request fields for each item.
- Enter the quantity being returned.
- Select or describe the reason for the return.
- Add details about condition, packaging, damage, or any other relevant circumstances.
- Upload or provide supporting information when the portal allows it.
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Review and submit the request
Review all information for accuracy, then submit the return request for Deppmann review.
- Confirm the correct item and quantity.
- Confirm your contact information.
- Keep the request confirmation or reference information for your records.
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Monitor the return status
Open Return History in My Account to review the submitted request and its current status.
- Review requests that are pending, approved, denied, canceled, or otherwise updated.
- Respond to Deppmann if additional information is requested.
- Do not return material until you receive the appropriate instructions.
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Download or email the RMA form when available
When the return is approved and an RMA form is available, download or email the document and follow the return instructions provided.
- Print and include the RMA form when instructed.
- Use the approved return location and shipping method.
- Follow all packaging and timing requirements.
Tips
Beginning from Purchase History or Invoice History helps connect the return to the correct transaction.
Accurate part numbers, quantities, and return reasons help Deppmann review the request more quickly.
Wait for return authorization and instructions before shipping or delivering material back.
Return History is the central place to review request status and access available RMA documents.
Common Questions
Do I need a sales order number to start a return?
No. Use the Create a Return form when you do not have the sales order number, and provide as much purchase information as possible.
Can I start a return from an invoice?
Yes. When available, use the return request action from Invoice History.
Does submitting the request mean the return is approved?
No. The request must be reviewed by Deppmann before the material is authorized for return.
Can I ship the material back immediately?
No. Wait until Deppmann provides approval and return instructions.
Where do I see the status of my return?
Open My Account and select Return History.
Where do I find the RMA form?
When available, the RMA form can be downloaded or emailed from the approved return request.
Can I cancel a return request?
A cancellation action may be available depending on the request status. Contact Deppmann if you need help.