Purchases Overview
Use the Purchases section in My Account to review purchase history, check order status and tracking, reorder items, download or email sales order documents, start a return, and view related invoices.
The portal gives you convenient access to purchase information, but Deppmann customer service and your sales representative remain available whenever you need clarification or help with an order.
Before You Begin
Log into your Deppmann customer portal account before starting.
- Confirm that you are signed into the correct customer account.
- Have a sales order number, purchase order number, project name, or approximate order date available when possible.
- Remember that available actions may depend on the order status.
- Contact Deppmann if an expected purchase does not appear.
Steps
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Open My Account
Select My Account from the portal navigation.
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Open Purchases
Select the Purchase History section to access purchase history and reorder tools.
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Review Purchase History
Browse previous sales orders and open the order you want to review.
- Use the order number, date, PO number, or project information to identify the correct purchase.
- Review the order status before taking action.
- Open the sales order for complete details.
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Check order status and tracking
Review the current order status and any tracking information available for the order or individual line items.
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Use order quick actions
Depending on the order, available actions may include reordering all or some items, downloading or emailing the sales order PDF, canceling an eligible purchase, starting a return, or viewing the related invoice.
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Use Reorder Items
Open the reorder area to review previously purchased items and reorder by item when needed.
Tips
Reference numbers make it easier to locate the correct purchase.
One order may contain products with different statuses or shipment timing.
Reordering from past purchases can save time when buying the same item again.
Use the portal for visibility, but confirm urgent project needs directly with our team.
Common Questions
Where do I find previous orders?
Open My Account and select Purchase History.
Can I see order status?
Yes. Open the sales order to review the current status.
Can I track a shipment?
Tracking information is shown when it is available for the order.
Can I reorder from a previous purchase?
Yes, use the available reorder action or the Reorder Items area.
Can I start a return from a purchase?
Yes, when the return action is available for that order.
What if a purchase is missing?
Confirm that you are logged into the correct account, then contact Deppmann if it still does not appear.