How to Pay an Invoice Online
Use the Billing section of My Account to review open invoices, select one or more invoices for payment, and submit an online payment by credit card or ACH when those options are available for your account.
The portal provides a convenient way to review and pay eligible invoices online, but Deppmann Accounting and customer service remain available if you have questions about invoice details, credits, payment application, or account balances.
Before You Begin
Log into your Deppmann customer portal account. Have the invoice number, payment amount, and approved payment method available.
- Gather the invoice number or identify the open invoice you want to pay.
- Review the invoice and payment amount before submitting.
- Contact Deppmann if the invoice amount, account balance, or available payment options do not appear correct.
Steps
-
Open Billing and Invoices
Log into the portal and navigate to Invoices which can be found under Billing in the My Account section.
-
Filter to open invoices
Use the available filter to view open invoices rather than invoices that have already been paid in full.
- Review the invoice number and date.
- Confirm the original amount and remaining balance.
- Open the individual invoice when you need more detail.
-
Select the invoice or invoices to pay
Choose the open invoice you want to pay. When supported, you may be able to select multiple open invoices for one payment.
- Confirm each selected invoice.
- Review the total payment amount.
- Remove any invoice you do not intend to pay.
-
Choose Make a Payment
Select the available payment action to begin the online payment process.
-
Choose the payment method
Select credit card or ACH when those methods are available for your account.
- Use an existing saved payment method when appropriate.
- Add a new credit card or bank account only when you are authorized to do so.
- Review any payment-method instructions displayed in the portal.
-
Enter or confirm payment information
Enter the required payment details and verify that the billing information is accurate.
- Confirm the cardholder or bank-account information.
- Confirm the billing address when required.
- Review the payment amount and selected invoices one more time.
-
Submit the payment
Submit the payment after reviewing all information.
- Do not refresh or close the page while the payment is processing.
- Wait for the confirmation message.
- Save the confirmation or reference number for your records.
-
Review transaction history
Open Transaction History to review the payment and its current status.
- Use filters to locate the transaction.
- Review whether the transaction is pending, processed, failed, canceled, or otherwise updated.
- Contact Deppmann if the payment status is unclear.
-
Confirm the invoice balance updates
Return to Invoices to confirm the invoice balance or payment status has updated. Processing time may vary.
Tips
Open the invoice details and confirm the amount, balance, and related order information before submitting payment.
Filtering between open and paid invoices makes it easier to locate the balance you want to pay.
Save the confirmation or transaction reference until the payment is fully reflected on your account.
If you believe an invoice is incorrect or should include a credit, contact Deppmann Accounting or customer service before submitting payment.
Common Questions
Can I pay more than one invoice at a time?
When supported by the portal and your account, you may be able to select multiple open invoices for one payment.
Can I pay by credit card?
Yes, when credit card payments are enabled for the invoice and your account.
Can I pay by ACH?
Yes, when ACH payments are enabled for your account.
Where do I see whether the payment processed?
Open Transaction History and review the payment status.
Why does the invoice still show as open?
Payment processing and account updates may not be immediate. Review Transaction History and contact Deppmann if the balance does not update as expected.
Can I download or email the invoice before paying?
Yes. Use the available invoice actions to view, download, or email the invoice PDF.
What if the invoice amount is incorrect?
Contact Deppmann customer service or Accounting before submitting payment.