in Michigan and Northern Ohio
Testimonials
The R. L. Deppmann Company is committed to providing our customers with the best “customer experience” in our industry. We accomplish this goal through dedication to creating a company wide culture that reflects our core ideology of exceeding customer expectations in all that we do. We are proud to share a sampling of actual customer accounts of this experience.
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At the beginning of the year 2010, I contacted R.L Deppmann with an ongoing problem. Baseboard noise. This noise was so loud at times that staff on the third, fourth, and fifth floors could not carry on a phone or inner office conversation. This was a great problem being that these are Court Prosecutors Offices. I was then put in contact with Specialist Mark Fine. After letting Mark know basically what was going on, he said, why don’t I come out and have a look and listen. He came out promptly at the time we scheduled and he began to diagnose the problem. He balanced our pumps for us. He explained that we should go through the rest of the system to make sure the zones were balanced as well. Mark and I received many thanks from the Prosecutors. As well as in our quarterly staff meeting from the Higher up’s that manage Facilities Maintenance & Operations of Oakland County. After all the time that has past, one Prosecutor came up to me in October 2010 and thanked me for the job well done. Thanks again Mark for doing such an outstanding job. This could not have done it without your knowledge and expertise.
M. T., Oakland County
During the 50 year history of McKenna Heating & Cooling we have come to know R. L. Deppmann as a reliable and trusted supplier. Whether it be with engineering assistance or getting that hard to find part, R. L. Deppmann has always been there to to help. Many times I have called on Mark Fine to assist me with a customer problem and he has lent his expertise every time to solve even the biggest challenge. A resource like Deppmann is one of our greatest assets. M. B., McKenna Heating & Cooling
I would like to take a second and offer my thanks for all the help you and your company supplied to us during the last week of record setting low temperatures. As you know our Kettering building was experiencing hot water heating issues and your help in rectifying these issues was invaluable to us here at Waterford Schools. Your recommendations along with your personal assistance and support allowed us to get the heating system up and running in a timely manner and get the student back into the classrooms. In the future WSD looks forward to working with you and your company on all of our heating needs. J. K., Waterford School District
I would like to just take a moment of your time to report a Job Well Done by one of the R.L. Deppmann employees. His name is Mark Fine. Mark has been extremely helpful in troubleshooting the Dri-Steem humidifiers. I have (6) of these unit here at Washtenaw Community College, one electric, 3 gas fired, and 2 hi temp hot water units. We will be starting up a new GTS Dri-Steem unit on Friday with your Service Tech’s and I have requested that Mark be in attends for that start-up. I look forward to a Great working relationship with your company if people like Mark are the on the sales and service end of your business.
B. B., Washtenaw Community College
Twenty three people attended your two workshops. On a scale of 1 to 10, with 10 being the highest, our members rated your workshop overall at 9.6. You have continued the reputation of R. L. Deppmann in providing excellent workshops and I wish to express the appreciation of the Education Center in your contributions in previous engagements, as well as the December program.
R. B., Stationary Engineers Education Center
We at K & S Ventures, Inc wanted to let you know that we appreciate the products and services you provide for our company. The knowledgeable staff at R.L. Deppmann is always willing to provide us with answers to all of our questions, and provide parts in a timely manner. Along with great customer service, the products you provide are top-quality. These are products that we are confident in placing at the facilities of our largest customers. Just wanted to say thanks, and we will look forward to doing business in the future.
R. B., K & S Ventures, Inc
You have helped to solve our many maintenance issues over the past year. The HVAC Tech’s and Maintenance Mechanics in my shop have gotten to depend on your support with various products of the R.L. Deppmann Co. We recently replaced the humidifier on AC-18 with a Dri-Steem UltraSorb unit that has been performing much better. I have submitted documents requesting replacement humidifier equipment installed on the remaining 17 AHU’s. I am looking forward to another year working together with you. Thank you Again.
D. M., University of Michigan Hospital
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